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Our company has teams of professionals to offer
tailored trainings in the following categories:
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6 Sigma
What is Six Sigma? In statistics, it is the Greek symbol used to
represent the standard deviation, a measure of variation. In business,
variability is the enemy; excess variation translates into products
and services that do not meet customer specifications. Most companies
operate at three to four sigma level of performance. This translates
into 6,200 to 68,000 defects per million opportunities. By comparison,
processes operating at Six Sigma levels produce less than 3.4 defects
per million opportunities.
Balanced Scorecard (BSC)
The Balanced Scorecard (BSC) is multidimensional framework for describing,
implementing, and managing strategy at all levels of an enterprise
by linking objectives, initiatives, and measures to an organization's
strategy. The scorecard provides an enterprise view of an organization's
overall performance by integrating financial measures with other
key performance indicators around customer perspectives, internal
business processes, and organizational growth, learning, and innovation.
The BSC is not a static list of measures, but a framework for implementing
and aligning complex programs of change and indeed.
Business Process Re-engineering (BPR)
BPR is the fundamental rethinking & redesign of business processes
to achieve dramatic improvements in critical, contemporary measures
of performance. BPR has been around for a long time but was implemented
in piecemeal fashion in a firm.More recently, the focus has shifted
to other inter-functional and inter-organizational, and customer-based
process. Rapid advances in IT and its applications have been a major
enabler of BPR in services.
Supply Chain Management (SCM)
Supply chain management (SCM) is the oversight of materials, information,
and finances as they move in a process from supplier to manufacturer
to wholesaler to retailer to consumer. Supply chain management involves
coordinating and integrating these flows both within and among companies.
It is said that the ultimate goal of any effective supply chain
management system is to reduce inventory (with the assumption that
products are available when needed).
Customer Relationship Management (CRM)
CRM is a comprehensive approach providing seamless integration of
every area of business that touches the customer - they are marketing,
sales, customer service and field support, through the integration
of people, process and technology, taking advantage of the revolutionary
impact of the Internet. Effective Customer Relationship Management
provides exceptional customer service which is essential to business
success. Quality Customer Relationship Management systems ensure
rapid responses to all customer inquiries in order to boost sales
and demonstrate your active concern for customer satisfaction. Customer
Relationship Management (CRM) aims at building long-term customer
relationships and improving business performance.
Quality Control Circle (QCC)
A QCC is a small group of staff working together to contribute to
the improvement of the enterprise, to respect humanity and to build
a cheerful workgroup through the development of the staff's infinite
potential. A quality control circle (QCC) team of people usually
coming from the same work area who voluntarily meet on a regular
basis to identify, investigate, analyse and solve their work-related
problems.
Benchmarking
A systematic process of continuously measuring an organization's
critical business processes against business leaders anywhere in
the world to gain information which will help the organization take
action to improve its performance. Steps include Planning the Study,
Collecting Information, Analyzing Results, Implementing Improvements.
Seven-Statistical Tools
Seven Statistical Tools : Pareto, Cause and Effect diagrams, Histograms,
Control Charts, Scatter diagrams, Graphs and Checksheets.
Purchasing Management
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