Enterprise Training
6 Sigma
What is Six Sigma? In statistics, it is the Greek symbol used to represent the standard deviation, a measure of variation. In business, variability is the enemy; excess variation translates into products and services that do not meet customer specifications. Most companies operate at three to four sigma level of performance. This translates into 6,200 to 68,000 defects per million opportunities. By comparison, processes operating at Six Sigma levels produce less than 3.4 defects per million opportunities.

Balanced Scorecard (BSC)
The Balanced Scorecard (BSC) is multidimensional framework for describing, implementing, and managing strategy at all levels of an enterprise by linking objectives, initiatives, and measures to an organization's strategy. The scorecard provides an enterprise view of an organization's overall performance by integrating financial measures with other key performance indicators around customer perspectives, internal business processes, and organizational growth, learning, and innovation. The BSC is not a static list of measures, but a framework for implementing and aligning complex programs of change and indeed.

Business Process Re-engineering (BPR)
BPR is the fundamental rethinking & redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance. BPR has been around for a long time but was implemented in piecemeal fashion in a firm.More recently, the focus has shifted to other inter-functional and inter-organizational, and customer-based process. Rapid advances in IT and its applications have been a major enabler of BPR in services.

Supply Chain Management (SCM)
Supply chain management (SCM) is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. Supply chain management involves coordinating and integrating these flows both within and among companies. It is said that the ultimate goal of any effective supply chain management system is to reduce inventory (with the assumption that products are available when needed).

Customer Relationship Management (CRM)
CRM is a comprehensive approach providing seamless integration of every area of business that touches the customer - they are marketing, sales, customer service and field support, through the integration of people, process and technology, taking advantage of the revolutionary impact of the Internet. Effective Customer Relationship Management provides exceptional customer service which is essential to business success. Quality Customer Relationship Management systems ensure rapid responses to all customer inquiries in order to boost sales and demonstrate your active concern for customer satisfaction. Customer Relationship Management (CRM) aims at building long-term customer relationships and improving business performance.

Quality Control Circle (QCC)
A QCC is a small group of staff working together to contribute to the improvement of the enterprise, to respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. A quality control circle (QCC) team of people usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyse and solve their work-related problems.

Benchmarking
A systematic process of continuously measuring an organization's critical business processes against business leaders anywhere in the world to gain information which will help the organization take action to improve its performance. Steps include Planning the Study, Collecting Information, Analyzing Results, Implementing Improvements.

Seven-Statistical Tools
Seven Statistical Tools : Pareto, Cause and Effect diagrams, Histograms, Control Charts, Scatter diagrams, Graphs and Checksheets.

Purchasing Management